search / knowledge management
As knowledge management continues to evolve beyond simple searching and document classification, Acsys continues to build and integrate effective solutions that allow users to find the information they need to complete their tasks.
Architecture
A robust and effective search implementation starts with a solid architecture. Acsys works with the industry's best site-search tools, including Zoom, SharePoint and Google. In addition, we customize and tailor search interfaces to best meet the needs of your audience. A great search experience needs to be matched by an equally effective reporting mechanism, detailing zero-hits, popular terms and geo-IP tracking of searchers.
Taxonomy
Site-wide taxonomies and controlled term dictionaries can enhance how users navigate through the information on your site, as well as be integrated into a search tool to provide targeted results based on search terms. A logical and often hierarchical classification of site information eases lookup and retrieval. Bringing in related and relevant content based on keywords will guide users to the documents and pages that are most pertinent to their needs.
Workflow
The quality of search results can only be as good as the quality of the content in the repository. Controlling content quality and publishing is an important aspect of any organization. Acsys not only develops custom workflows for a variety of content management solutions, but offers its own workflow product for our SiteManager CMS. Like most content editing-based workflows, it allows for a multi-step, approval-based process with configurable notifications.
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- Wikis
- Collaboration Tools
- Telligent Community Server
- Ektron CMS400.Net
- Zoom
- Google Search Appliances
- Taxonomy Design
- SEO
- Social Search